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Privacy & Refund Policy | VIXINDIA PRIVATE LIMITED
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Privacy & Refund Policy

Understand how VixIndia handles personal information and how refund and cancellation requests are reviewed.

This page explains our privacy practices, data security, information sharing, cookies, retention, refunds, cancellations, payment disputes and related policy terms.

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Official Privacy Policy

Privacy Policy

Effective Date: 19 July 2026
Last Updated: 19 July 2026

At VIXINDIA PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website, software products, mobile applications, cloud platforms, and related digital services.

1. Information We Collect

  • Personal Information (Name, Email, Mobile Number, Company Details)
  • Account & Login Information
  • Billing & GST Information
  • Device, Browser & IP Address
  • Website Usage & Analytics Data
  • Cookies & Session Information

2. How We Use Your Information

  • Provide software and digital services.
  • Process payments and invoices.
  • Improve website performance.
  • Respond to customer support requests.
  • Send service updates and notifications.
  • Maintain security and prevent fraud.
  • Comply with legal requirements.

3. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your information. While we strive to protect your data, no online system can guarantee absolute security.

4. Information Sharing

We never sell your personal information. Your information may only be shared with trusted payment providers, hosting partners, analytics services, legal authorities where required, or trusted business partners involved in delivering our services.

5. Cookies

Our website uses cookies and similar technologies to improve website performance, remember user preferences, and analyze traffic. You may disable cookies through your browser settings.

6. Data Retention

We retain information only for as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.

7. Your Rights

  • Access your personal information.
  • Request correction of incorrect information.
  • Request deletion of your data where legally permitted.
  • Withdraw consent where applicable.
  • Request a copy of your stored information.

8. Third-Party Services

Our services may include third-party payment gateways, APIs, cloud hosting providers, and analytics tools. Their privacy practices are governed by their own policies.

9. Children's Privacy

Our services are intended for users aged 18 years or older. We do not knowingly collect personal information from children.

10. Changes to this Policy

This Privacy Policy may be updated periodically. The latest version will always be available on this page together with the updated revision date.

11. Contact Information

VIXINDIA PRIVATE LIMITED

Technology-driven software company delivering secure, scalable, performance-focused digital solutions.

Office: Kanpur, Uttar Pradesh, India

Email: care@wixindia.in

Helpline: +91 84290 55100

CIN: U62011UP2025PTC233692

GSTIN: 09AALCV4633L1ZQ

Official Refund Policy

Refund Policy

Effective Date: 19 July 2026
Last Updated: 19 July 2026

At VIXINDIA PRIVATE LIMITED, we strive to deliver high-quality software, websites, mobile applications, cloud solutions, and digital services. Since most of our services are customized and digital in nature, this Refund Policy explains when refunds may or may not be available.

1. General Refund Policy

Payments made for software development, website development, mobile application development, IT consulting, hosting, subscriptions, and digital services are generally non-refundable once work has started or the service has been delivered.

2. Non-Refundable Services

  • Custom Software Development
  • CRM, ERP & MIS Solutions
  • Website Design & Development
  • Android & iOS Mobile Applications
  • Cloud Hosting & Server Configuration
  • Annual Maintenance Contracts
  • Domain Registration
  • SSL Certificates
  • Third-Party Licenses
  • Subscription-Based Services
  • Consultation Charges
  • Implementation & Setup Fees

3. Eligible Refund Cases

Refund requests may be considered only under exceptional circumstances such as:

  • Duplicate payment due to technical error.
  • Incorrect amount charged.
  • Payment received but project was never started within the agreed timeline.
  • Verified technical failure preventing service delivery.

4. Refund Request Procedure

To request a refund, please contact us within 7 working days of payment. Your request should include:

  • Customer Name
  • Registered Email Address
  • Mobile Number
  • Transaction ID / UTR / Payment Receipt
  • Invoice Number (if available)
  • Reason for Refund Request

Refund requests are reviewed within 7–14 business days. We may request additional information before making a final decision.

5. Refund Processing

If approved, refunds will be processed using the original payment method. Depending on your bank or payment gateway, the refund may take approximately 5–10 business days to appear in your account.

6. Cancellation Policy

Clients may request cancellation before project work begins. Once development, design, implementation, testing, or deployment has started, cancellation requests may be subject to deductions based on work completed.

7. Chargebacks

Customers are encouraged to contact our support team before initiating any payment dispute or chargeback. Fraudulent or unjustified chargebacks may result in suspension or permanent termination of services.

8. Limitation

Refunds will never exceed the amount actually paid by the customer. Indirect losses, business losses, or consequential damages are not refundable.

9. Governing Law

This Refund Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Kanpur, Uttar Pradesh.

10. Changes to this Policy

VIXINDIA PRIVATE LIMITED reserves the right to modify this Refund Policy at any time. The latest version will always be published on our website.

Policy Highlights

Key Areas Covered by These Policies

The policies explain important responsibilities related to data handling, refunds, service delivery and customer requests.

Personal Information

Privacy terms explain what information may be collected, used, stored and protected.

Data Security

Administrative, technical and physical measures are used to help protect information.

Refund Requests

Refunds may be considered only in the exceptional cases described in the policy.

Applicable Law

Refund-related disputes are governed by Indian law and applicable jurisdiction terms.

Need Policy Assistance?

Have Questions About Privacy or Refunds?

If you have questions about personal information, refunds, cancellations, payments or digital services, contact the VixIndia support team.

Contact Support Terms & Conditions